It is your responsibility to read and understand all terms and conditions posted on our website. We will refer you to this page when working on your trip and it is understood that you agree to the following by utilizing our services and giving us your credit card information:
-Passports and Visas: Passengers are responsible for ensuring they have the proper travel documents and MUST CHECK with the respective consulate(s) or visa agency to determine whether any visas or passports are required. Passports are required to be valid for at least 6 months after the date of travel. Some countries require a full blank page in the passport for stamping purposes. Any information provided pertains to US citizens only. Non-US citizens should check with the respective consulate of the country(s) to be visited for current entry requirements.
-Travel Protection (Insurance): Missing a vacation is bad enough. Losing the money you paid for your vacation is even worse. Travel protection is therefore recommended by Palm Beach Casino Tours and even though we can offer some recommendations, it is the passenger’s responsibility to read and understand the plan details on coverages, benefits, limitations and exclusions of the protection.
-A Professional fee of $50 is due at the moment of searching for your ideal vacation and it is REFUNDABLE after the trip is completed. Palm Beach Casino Tours charged this fee for a collection of valuable professional services, advice and support, therefore, we reserve the right to keep it in case of a cancellation, no show or any passport or visa related issues, and despite of having a travel protection insurance.
-Late Payment: If there is any outstanding balance by the Final Payment Due date listed on your invoice, all travel services will be subject to automatic cancellation. A service reinstatement fee of $50 will be added to your invoice and must be paid in advance in order to apply for reconfirmation of services. This fee is additional to any fees charged by the main operator.
-Refunds and Cancellations: Refunds are processed to the credit card(s) originally used for payment. Once a partial or full payment has been made, cancellations will only be accepted in writing by CLICK HERE or via email at Info@PBCTours.com. Must include reservation number, full name and trip date. Cancellation terms will be applied based on the date that written cancellation is sent. All cancellations made within a week of the trip date are subject to a $50 penalty fee which will cover all company expenses associated with the reservation. This penalty fee will be charged to the credit card on file at the time the reservation changes are made. Each service provider have their own cancellation policies, therefore, Palm Beach Casino Tours as a third party agency is not responsible for any additional fees and/or non-refundable fees applied by any of the cruise lines, airlines, land and island based properties it represents.
-Reservation Changes: In case of two or more changes to an existing reservation, whatever the cause, will incur $50 per reservation fee plus any additional fees imposed by the main operator.
-Schedule Changes: In the event of a schedule change, Palm Beach Casino Tours will make every effort to inform passengers of the schedule change. Palm Beach Casino Tours is not responsible for schedule changes including, when applicable, changes in routing and/or the number of stops in the itinerary. Palm Beach Casino Tours is unable to provide compensation for schedule changes, room modifications, or cancellations implemented by service provider. In the event of any change in itinerary made directly between passengers and service provider, it is the passengers’ responsibility to advise Palm Beach Casino Tours of amended details in writing to CLICK HERE or via email at Info@PBCTours.com. Palm Beach Casino Tours cannot be held responsible for schedule changes if changed without its knowledge. There are no refunds for unused services.