FAQs

Helpful information to make your cruise even more enjoyable:

Can I use cellular phones on Cruise Lines?

Enjoy the convenience of using your cellular phone to keep in touch with friends and family while sailing. In order to use your cell phones onboard, you might need to first activate the roaming service by calling your cellular provider. The network gets activated when the ship is at sea, out of reach from land and your regular cellular provider. When the service becomes available, your cellular phone will display either MCP or 901 12 or indicate Digital Roaming. This service is charged via your home cellular provider at international roaming rates for exact pricing, please check with your home operator.

cruiseline FAQs

 

What’s included in the cruise price?

Your fare includes shipboard accommodations, ocean transportation, all meals (except if opting for paying restaurant) and onboard entertainment.

What’s not included?

Gratuities per night per person, transportation to and from the ship, parking, shore excursions, bar beverages, soft drinks, phone calls, photographs and items you may choose to purchase that are not specifically stated. Cruise Lines reserve the right to charge an additional fuel supplement of up to $9 per person per day on all passengers, to be collected at time of embarkation without prior notice, in the event that the price of light sweet crude oil according to the NYMEX (New York Mercantile Exchange Index) is greater than $40 per barrel of oil.

Will I need a passport or visa?
All U.S. citizens must have valid proof of citizenship – a passport, original or certified birth certificate or certified naturalization certificate. Resident aliens must travel with their “Green Card” Alien registration cards. Guests from other countries must possess a valid passport and should check with their travel agent or appropriate consulate to determine other necessary travel documentation. All guests over 16 years must carry a Government issued picture ID – state or provincial driver’s license with a picture or a government photo ID card.

What should I pack?

Dress Code – Dress is generally casual. Dinner and evening attire is casual elegance, with proper attire required for the upscale restaurants, including collared shirts, blouses, pants, dresses and skirts. Tank tops and swimsuits are not permitted in the dining areas or public lounges.

What about personal belongings?

Cruise Lines are not responsible for theft or loss so be sure all baggage and personal belongings are properly insured and labeled with the owner’s name, address, and ship’s name, cabin number and sailing date. Suitcases should be securely locked. Please personally carry all medications, jewelry, fragile items, valuables and important documents on and off the ship. Any luggage left at the pier will be forwarded at the guest’s expense.

What about special needs?

If you have a specific need or a medical condition that requires special attention, you must advise us when making your reservation and confirm the information to us in writing. Special dietary needs can be accommodated if the passenger makes the request at the time of booking. Passengers requiring a wheelchair onboard must make independent arrangements.

What is the onboard alcohol policy?

Please check with the Cruse Line directly or call us for the information on the particular Cruise Line policies. The drinking age on the ship is 21 in US waters and 18 at sea, a valid ID is required.

Will baby-sitting be available?

A program of supervised children’s activities in three age-appropriate children’s clubs are available. Private baby-sitting might be available, please call the Cruise Line directly for additional information.

What about tipping?

For your convenience, gratuities are charged to your onboard charge card. This covers all food and cabin services provided to you by your Cabin Steward, Waiter, Busboy and Maitre d’. Other staff members may be tipped as services are rendered. Please note that a 15% service charge will be included on all bar, wine and Spa & Salon tabs. This is standard in the cruise industry.